Frequently Asked Questions
Welcome to RoxyPleasure’s FAQ section, where we address common questions about our products, services, and policies. Explore this space to find quick answers to your inquiries and gain a deeper understanding of our commitment to your pleasure and privacy.
General Questions
This depends on where you are located. The shipping time to the US is about 7-15 working days and to other areas is about 10-20 working days.
After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
Advanced questions
- If your product is battery operated, please replace the batteries with a full new set. Double check that all the batteries are facing the right direction, and that they are fully inserted.
- If your product is rechargeable, make sure it is fully charged. Please refer to the manual included with your product for the recommended charging time. Bring your product to a complete charge before your initial use, and every time you charge it thereafter. Some products have indicator lights that signal whether your product is charging and when it’s fully charged. The product manual will have more information on these features.
- If your product plugs directly into an outlet, or if you are charging your toy by plugging it into an outlet, please confirm that the outlet is working. Also confirm that your product is compatible with the voltage of your outlet. This is particularly important if using your product internationally.
- Refer to your product manual about how your product is powered on. All products power on and off differently, for example, some products require you to hold the power button for several seconds, while others require that you press the button multiple consecutive times.
- Many products have built-in travel locks. Refer to the manual for instructions on how to lock/unlock your product before use.